Guarantee and Consumer Rights

Marri & More guarantees the original purchaser against defects in workmanship and materials, as well as guarantees that cannot be excluded under Australian Consumer Law. The warranty period varies by product component as detailed below. Note that the warranty commences from the date of your original Tax Invoice.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights can be found at www.consumerlaw.gov.au.

Warranty Inspection and Claims

If a defect caused by faulty workmanship or materials appears during the warranty period, Marri & More or an authorised third party may conduct an in-home inspection to determine if a manufacturing fault exists.

Warranty Periods

Unless otherwise specified in writing by Marri & More (e.g., in a Sales Order), the following warranty periods apply:

  • The frame of each Marri & More lounge is guaranteed against failure due to manufacturing defects for its lifetime.
  • The electronic and motion components of all recliners (excluding batteries and transformers) are guaranteed against failure due to manufacturing defects for 2 years from the date of delivery.
  • All other components of your product (including leather, fabric, lacquered and other timber finishes, chrome and metal, glass, marble, and terrazzo) are guaranteed against failure due to manufacturing defects for 2 years from the date of delivery.
  • Any Lithium Ion Battery Pack and transformer supplied by Marri & More are guaranteed against manufacturing defects for 12 months from the date of delivery.

If a product is replaced during the warranty period, the guarantee period will continue to expire according to the original item’s delivery date.

To claim under the Marri & More warranty against defects, the defect must appear within the relevant time period specified above.

Exclusions (subject to Australian Consumer Law)

To the maximum extent permitted by law and subject to Australian Consumer Law, Marri & More is not liable for normal wear and tear or the cost of transporting the product for repair or replacement. Normal and natural usage can result in:

  • Fading and creasing of leathers and fabrics.
  • Softening and shaping of foam and fillings over time.
  • Periodic replacement of covering materials, cushion fillings, and suspension at the purchaser’s expense due to wear and use.
  • Natural characteristics of leather such as scars, marks, and differing pore density and colour.
  • Minor variations in size and weight of hand-upholstered products.
  • Damage caused by spills, improper cleaning, negligence, exposure to sun, extreme heat or bright light, and improper use.

The warranty against defects is non-transferable and limited to the original purchaser for normal domestic use, excluding commercial use.

Exclusions from Express Battery Warranty

To the maximum extent permitted by law, Marri & More is not liable under the Express Battery Warranty for:

  • Defects unrelated to the condition of the Battery Pack at the time of supply.
  • Damage or faults caused by improper transportation, storage, installation, modification, alteration, disassembly, or external influences.
  • Failure of the Battery Pack to operate for any specific period before recharging is required.
  • Minor issues that do not substantially interfere with ordinary use, such as non-functioning LED indicators.
  • Damage or faults due to failure to use the Battery Pack according to care instructions or abnormal use.

The Express Battery Warranty is non-transferable and applies only to normal domestic use, excluding commercial purposes.

Claiming a Warranty Against Defects

To claim under these warranties:

  1. Cease using the product immediately after the defect appears.
  2. Notify Marri & More within 7 days of the defect appearing.
  3. Provide Marri & More with a copy of the original Sales Order or Tax Invoice.

Lodge a service claim by emailing sales@marrimore.com.au or calling 0416 522 777. Marri & More will assess and respond to your claim within 10 business days. The purchaser bears the expense of making the claim, including freight, house calls, labour, and other costs, charged at standard Marri & More rates.

Responsibility for Returning Goods

If you need to return faulty items and you picked them up yourself, you must bring them back to Marri & More at your own cost, unless we agree otherwise. If returning the faulty item is very expensive, Marri & More will cover the return cost.

Remedies for Warranty Against Defects

If Marri & More determines a part or product has a manufacturing defect, Marri & More will choose to repair or replace the part or product. The purchaser has the right to repair or replacement of the defective part or product only. To the maximum extent permitted by law, Marri & More’s liability is limited to repair or replacement, excluding indirect and consequential loss.

Right to Cancel Sales Order

If an overseas supplier fails to deliver the goods, or an unforeseen event (e.g., act of God) prevents Marri & More from providing your goods, your order may be cancelled and your deposit refunded without liability.

General Terms

Title to goods passes on full payment, and risk passes on delivery or collection. In case of conflict between these terms and any other document, these terms prevail. Personal information is used in accordance with Marri & More’s privacy policy. Marri & More is not liable for delivery delays. This document is governed by the laws of Western Australia.

Consumer Guarantees Under Australian Consumer Law

Marri & More goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement, refund, or compensation for major failures and any reasonably foreseeable loss or damage. Goods must meet acceptable quality standards, fit for purpose, match description, and comply with express warranties.

For minor problems, Marri & More can choose to repair, replace, or refund. For major problems, you have the right to reject goods and seek a refund or replacement, or claim compensation.

Consumer guarantees do not apply if you simply change your mind, misuse the product, or knew of faults before purchase. For further information, visit www.consumerlaw.gov.au.